Shahzan Syed

Led development and maintenance of high-traffic Sitecore-based production portals for major superannuation and government clients (e.g., Australian Super, Parks Victoria), ensuring 99.9% uptime and optimal performance.

Engineered a custom Sitecore .NET tool that significantly streamlined retirement planning for Telstra Super members, reducing manual processing time by an estimated 25%.

Optimized Azure build pipelines, accelerating artifact generation and deployment cycles by 15% through automation and CI/CD integration.

Resolved critical production issues on high-visibility client websites (e.g., Parks Victoria), restoring full functionality within 2 hours and preventing service disruption for over 100,000 monthly users.

Delivered multiple enhancements to critical Microservices for Australian Super, improving system scalability and supporting increased transaction volumes by 10%.

Authored comprehensive Standard Operational Procedures (SOPs) for production support, enhancing team efficiency and reducing incident resolution time by 10%.

Developed a Delivery Workflow application, serving as a critical internal tracking tool for Networks Delivery Projects, significantly improving project visibility and management for Telstra.

Designed and implemented robust SQL Server database structures, including tables and schemas, to support the Delivery Workflow application's data integrity and scalability.

Engineered the application's backend and frontend using ASP.NET MVC, SQL Server, Dapper, and TypeScript, leveraging Serenity framework for rapid development and deployment.

Integrated a DHTMLX Gantt chart within an MVC project, providing real-time visualization of project statuses and enhancing stakeholder reporting capabilities.

Developed and deployed an application that successfully migrated 33 million documents from a legacy Document Repository to SharePoint, ensuring data integrity and accessibility for Willis Towers Watson.

Optimized SQL queries and stored procedures for the large-scale Certificate on Demand (COD) application, resulting in a 20% performance improvement and faster certificate generation.

Engineered a multithreaded C# service to optimize document migration processes, significantly improving performance and throughput for large datasets.

Enhanced SharePoint Fast Search capabilities in the COD Portal by migrating from KQL to FQL, enabling accurate time-based document searches and improving user experience.

Managed and executed deployments across QA, IAT, and Production environments, ensuring seamless application rollouts and stability for multiple client projects.

Provided comprehensive production support for critical projects, resolving issues promptly and maintaining system uptime, contributing to client satisfaction.